1^st Line Technical & AV Support

The National Composites Centre

Bristol location – on site role 5 days per week

Salary & Benefits: £27,630 – 30,386 per annum plus 12.5% employer pension, private medical insurance and other benefits

Sponsorship – We are unable to consider request for sponsorship for this position.

Introduction:

A world-leading engineering company like the NCC needs a world-leading IT team to keep the cogs turning. This is where you come in as part of our 1st line technical support function!

As a 1^st Line Support Engineer, you'll join a bustling IT function in a world-class facility providing technical support for our IT and audio-visual systems.  You’ll be on your toes managing a variety of challenges to support the business, so you’ll need a keen expertise in a range of areas to resolve software and hardware faults, helping users make the most of their devices.

Our 1^st line engineers are encouraged to take on 2^nd line technical support tasks as much as possible and develop their knowledge and we are big believers in supporting personal development. 

Specifically you'll focus on the following activities;

• Provide 1^st line Support to staff, 3^rd parties, customers and colleagues including troubleshooting different types of software and hardware and resolving hardware and software incidents.
• Supporting the inhouse AV systems and set up, including providing hands on support for events and training sessions.
• Recording, updating and documenting all incidents, requests and changes using the NCC’s IT service desk system.
• Escalating incidents to the Second Line IT Support Engineer where appropriate and liaising with third party service providers.
• Provide great communication to staff and colleagues while maintaining a high level of customer service.
• Installing, configuring and deploying new IT equipment (Laptops, Desktops, IPhones and IPads), administering systems such as teams telephony
• Working as part of the IT Support team, supporting other IT departments when appropriate as well as supporting new products, services, strategies and ways of working
• Having a flexible approach to working, providing necessary cover where needed.

So, what do we need to see in your application?

We like to see diverse applications from different backgrounds and industry sectors.  We need to see evidence of the following in your CV to consider you;

• Previous experience of working in an IT support role.
• Previous experience of supporting AV systems (Sennheiser and QSC equipment for example, or any similar systems)
• Previous experience of working in a customer service role.
• Working knowledge of M365 Stack, Windows 10/11 (Enterprise desirable), Intune and Azure 
• Experience of supporting iPhones and iPads
• A good team player who is able to fit in well with the current team.

In terms of personal qualities we look for the ability to communicate effectively with a wide variety of people via telephone, in writing and face to face; good organisation skills, problem solving skills and attention to detail.

If you have any of the following it would be desirable but not essential;

• Microsoft Certified (Desktop Support)

• ITIL Foundation Certificate

What do we offer in return?

Annual salary reviews, company paid private medical insurance, up to 12.5% employer pension contribution, great people, honorary staff status at the University of Bristol. With a genuine focus on wellbeing, EDI and learning and development this is a chance to build your career in a thriving R&D facility with a bright future.

We see your future in ours. Apply now.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. At the NCC we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We ensure that all hiring decisions are made without regard to age, race, national origin, sex, disability, gender, gender identity, religion, or any other protected characteristics, and will treat all applications with the strictest confidence. We’re always open to hearing how we can support flexible working in different ways, including part-time work. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. We wish you every success in your job search.

Why the NCC?

We see our success in yours. The future of composites manufacturing relies on the NCC, and we rely on the right individuals to make it happen, whether they’re engineers or not!

Diverse challenges – the NCC isn’t just about aerospace. We’re working with over 16 sectors and a variety of customers, from private ventures to the global tier 1 companies, providing variety to your experience.

Innovation – a world-leading research and development centre, the work we do brings novel and innovative solutions to industry, with the future firmly in mind. So we need innovating thinking not just in Engineering, but across all support functions.

Development in composites, and you – if the scope of exciting work isn’t enough to sway you, our ethos of continued learning and development and flexible working patterns will.
 
We look forward to hearing from you.