1st Line IT Support Engineer (internal only)
The National Composites Centre
Site based
A world-leading engineering company like the NCC needs a world-leading IT team to keep the cogs turning. This is where you come in as part of our 1st line technical support function!
You know what makes an IT function work. But you also know that IT support is more than just plugging in mice and keyboards, it’s about people.
You’re passionate about solving problems and providing an excellent customer experience.
As a 1st Line Support Engineer you'll join a bustling IT function in a world-class facility. You’ll be on your toes managing a variety of challenges to support the business, so you’ll need a keen expertise in a range of areas to resolve software and hardware faults, helping users make the most of their devices.
Specifically you'll focus on the following activities;
- Diagnosing and solving hardware and software incidents, including operating systems, across a range of software applications and hardware (Laptops, Desktops, iPhones and iPads).
- Recording, updating and documenting incidents and requests using the NCC’s IT service desk system.
- Escalating incidents to the Second Line IT Support Engineer where appropriate, and liaising with third party service providers.
- Installing, configuring and deploying new IT equipment.
- Troubleshooting different types of software and hardware.
- Resolving incidents with multi-functional devices (printer/scanner/copier) and administering printer consumables.
- Patching network connections
- Working as part of the IT Support team to cover the 2nd Line Engineers when on leave.
- Contributing to project requirements as requested by the Operations Manager.
- Configuring, supporting and troubleshooting mobile devices through MDM solution (InTune).
- Maintaining a high level of customer service to our staff and building users, ensuring they are treated efficiently and in an appropriate manner.
- Recommending improvements and identifying savings opportunities.
- Having a flexible approach to working and providing necessary cover where needed.
So, what are we looking for in your application?
- Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics.
- Previous experience of working in an IT support role.
- Excellent IT skills and computer literacy.
- Working knowledge of: Microsoft Windows client operating systems with emphasis on Windows 10/11 and Microsoft Office 365
- Experience of supporting iPhones and iPads
In terms of personal qualities we look for the ability to communicate effectively with a wide variety of people via telephone, in writing and face to face; good organisation skills, problem solving skills and attention to detail.
If you have any of the following it would be desirable but not essential; Microsoft Certified (Desktop Support)
- ITIL Foundation Certificate
- Experience of Windows 10 Enterprise
- Research or Manufacturing industry experience
What do we offer in return?
Hybrid and flexible working patterns as standard, annual salary reviews, company paid private medical insurance, up to 12.5% employer pension contribution, great people, honorary staff status at the University of Bristol. With a genuine focus on wellbeing, EDI and learning and development this is a chance to build your career in a thriving R&D facility with a bright future.
We see your future in ours. Apply now.